SHIPPING POLICY

All orders will be processed on the same business day for orders placed before 23:59 CET (except weekends and holidays), after receiving your order confirmation email. You will receive another message when your order has been shipped.

Dispatch

We aim to deliver your order to the delivery address you provide when placing your order.

We may notify you if we expect to exceed the expected delivery date but we will not be liable to you for any loss, liability, costs, damages or expenses resulting from any delay in delivery to the fullest extent permitted by law.

We may not be able to deliver products to certain locations. In such cases, we will inform you and arrange for the order to be cancelled and refunded, or delivered to an alternative delivery address confirmed by you.

Risk in the product will pass to you upon delivery to the delivery address, unless delivery is delayed because you have failed to comply with your obligations under these Conditions. Risk will pass on the date on which delivery would have taken place if you had failed to comply with your obligations.

If you are unable to accept delivery or collection of your order, we can provide you with a card with instructions for re-delivery or collection by the carrier.

How Can I Check the Status of My Order?

Once your order has been shipped, you will receive an email from us with a tracking number so you can check its status. It may take up to 24 hours for the tracking information to be available.

If you have not received your order within 10 days of receiving your shipping confirmation email, please contact uswith your name and order number and we will investigate the matter for you.

Refunds, Returns & Exchanges

We accept returns up to 14 days after delivery if the item is unused, in its original condition, and complies with our returns policy. We will refund the full amount of the order. See our full returns policy for more information.

If your order arrives damaged, please email us as soon as possible at info@madurrofashion.nl with your order number and a photo of the condition of the item. We will handle this as soon as possible and do our best to find a satisfactory solution.

If you have any questions, please do not hesitate to contact us